Rental Service - Frequently Asked Questions

Rental Item FAQ 2016-10-12T07:11:16+00:00

Rental Item FAQ

What are your rental prices?

We are proud to offer competitive pricing on our high quality rental items. For rental packages, please contact us for a customized quote based on your needs.

What are your delivery costs/hours?

We deliver to all locations in the Central Illinois area. We calculate delivery costs based on the number of trucks required for your rentals items, as well as the specific location and time.

As each delivery is unique in nature, so are the charges associated with this service so please call for a more accurate quote.

Do you offer set-up/break-down service?

Setting up for an event doesn’t have to be stressful. Let us do the work for you! In advance, make arrangements for any of the following services:

  • Setup/breakdown for tables and chairs
  • Partial or full-service decorating
  • Staffing to install and remove table linens, chair cover, chair ties, and napkins

What is your reservation fee?

If you are reserving the date of your event more than 120 days prior to your event, all services are subject to a non-refundable 50% down payment at the time of contract signing. The remaining balance is due 90 days prior to your event date. If your event is taking place less than 90 days, all payments are due in full at the time of contract signing. Any rental equipment will not be guaranteed unless these requirements are met.

What is your damage deposit?

A damage deposit is required to cover any charges incurred due to normal wear and tear on rental items. A damage deposit equal to 20% of your total package is due at the time of contract signing. We also must have someone’s credit card on file. Damage deposit payment can be made in the form of check, cash or money order. This deposit is due with your final payment. After the event, we will refund your damage deposit less any damages and any other charges incurred. Your damage deposit will be separate from any other fees and may not be applied to any other payments. In the event damages exceed the amount of the damage deposit collected, you are liable for the difference of costs which must be paid no more than 30 days after your event date. Any unused portions of the damage deposit will be returned to you no more than 30 days after your event.

Who is responsible for the items?

Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen.

What info do you need to place an order?

We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell phone number, if possible. We will need the correct dates for delivery and pick up. Additionally, please see our payment policies.

Is there as minimum order for customer pick-up? For delivery service?

We prefer all customer pick-up orders are over $50. Delivery orders over $100.

What is your change policy?

We strive to accommodate any requests; however reductions cannot be made within 48 hours. Increases can be made up to one business day prior and pending inventory availability.

What is your cancellation policy?

Orders cancelled more than 90 days of the delivery date are subject to a 50% late cancellation fee. Orders cancelled the day of delivery are subject to 100% of order total.

Special order items or services are subject to a 100% cancellation fee once the order has been placed.

What happens if my order is not returned on time?

All orders not returned on the scheduled return date will be charged an additional full day rental for each day it is late. If you are not able to return the order on time, we ask that you notify the office so we can anticipate the inventory changes on upcoming orders.

How does the return process work?

For customer pick-up orders, one of our staff members will check in the item(s) for you. Delivery items will be picked up on the scheduled day within the delivery window, unless prior alternative arrangements have been made. Items will then be checked in and sorted at our warehouse. The customer will be charged accordingly for any missing or severely damaged items.

How are replacement fees calculated?

Replacement fees shall be outlined in your rental agreement.

Do I have to pay for items that I do not use?

Yes. All items that leave our warehouse must be paid for in full.

What are your payment policies?

We require all orders to be paid in full prior to delivery or pick-up. All orders are subject to a non-refundable 50% deposit at the time of booking and a credit card is required on file. After the event, if any additional charges must be applied for missing and/or damaged items, we will contact you.

We accept Visa, Mastercard, American Express, Discover, personal checks or cash. When paying by credit card, we will need the credit card number along with the expiration date, the CVV code, name on the credit card and the billing address.

Please note if a check is returned from the bank a $50 fee will be added to your invoice total.

When paying with check or cash, a credit card is still required to be on file.

Where do I mail my payment?

All payments should be mailed to:

Spruce St Rentals
213 N Spruce St.
Shelbyville, IL 62565